Privacy Policy

PRIVACY POLICY: prymelife

Effective Date: 2/1/2026

Website: prymelife.com
Contact Email: carla@rootsbyga.com
Company: primelife (“prymelife”, “PrymeLife,” “we,” “us,” or “our”)

This Privacy Policy describes how prymelife collects, uses, discloses, and safeguards information about you when you visit prymelife.com, use our services, communicate with us, or interact with our marketing and support channels (collectively, the “Services”).

If you use prymelife for healthcare-related services, certain information may be considered Protected Health Information (“PHI”) and may be governed by a separate Notice of Privacy Practices under HIPAA where applicable. This Privacy Policy applies to information collected through our website and general business operations unless otherwise stated.

  1. INFORMATION WE COLLECT

We collect information in the following ways:

A) Information You Provide Directly
Depending on how you interact with us, you may provide:

  • Identifiers and contact details: name, email address, phone number
  • Account, scheduling, intake, or form information you submit through the Services
  • Communications: messages you send via forms, email, chat, SMS, or phone
  • Purchase-related information: billing/shipping details and transaction information (payment card information is processed by a third-party payment processor; we do not store full payment card numbers)
  • Consent records: opt-in/opt-out records for email, SMS, and calls

B) Information Collected Automatically
When you visit our website, we may automatically collect:

  • Device and usage data: IP address, browser type, operating system, referring URLs, and how you interact with our website (pages viewed, time spent)
  • Cookies and tracking technologies: we use common techniques like cookies/pixels to remember your preferences and analyze traffic. You can manage cookies in your browser settings.
  1. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, Maintain, and Improve our Services
  • Schedule and provide medical consultations and care
  • Communication: to respond to inquiries and provide customer support
  • Marketing: to send you updates, newsletters, or promotional content (you can opt-out at any time)
  • Compliance and Legal Obligations: to enforce our terms, prevent fraud, and comply with law
  1. SMS AND PHONE COMMUNICATION

By providing your phone number and opting in, you consent to receive SMS/MMS messages and phone calls (including via automated means) from prymelife for service-related and promotional purposes.

  • Opt-out: You can stop receiving text messages at any time by replying STOP to any message.
  • Data Sharing: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  1. SHARING YOUR INFORMATION

We may share your information with:

  • Service Providers: Third parties that perform services like payment processing, website hosting, or email/SMS delivery on our behalf.
  • Healthcare Partners: Pharmacies or laboratory providers necessary for your care.
  • Legal Requirements: If required by law, subpoena, or to protect the safety of prymelife and its users.

We do not sell your personal information to third parties.

  1. SECURITY

We implement industry-standard administrative, physical, and technical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

  1. YOUR RIGHTS AND CHOICES
  • Access/Update: You may review or update your information by contacting us.
  • Marketing: You can unsubscribe from marketing emails via the link provided in each email.
  1. THIRD-PARTY LINKS

The Services may contain links to third-party websites. This Privacy Policy does not apply to those websites; please review their own privacy policies.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on our website and updating the "Effective Date."

  1. CONTACT US

If you have questions about this Privacy Policy, please contact us at:
carla@rootsbyga.com